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Tuesday, August 26, 2008

Apple and MS: Poor Quality Control


This weekend my plans to play a little Xbox 360 were halted by another visit from the Red Ring of Death fairy. It seems as though poorly designed hardware is the norm these days. A day doesn't go by where there isn't a story about class action lawsuits and online petitions over faulty hardware. I am going on my third 360 as well as my second Nintendo Wii. Other TDL staffers have gone through multiple iPhone, iPods and iMacs. Yes we still support and love these products, but that lack of quality control is starting to get ridiculous. During my time as a Mac Genius we could easily replace 100 defective iPods a day, and 1,000 in a weeks time. The fact that the Genius Bars are routinely swamped points to a lack of Q and A. Both Microsoft and Apple outsource the productions of their hardware to companies such as Foxconn. Perhaps it's time Apple and MS kicked Foxconn in the butt or found another manufacturer.

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