I came across this story over at The Consumerist describing a customer's experience at one Apple Store versus another. It seems the ball was dropped on a repair issue that forced the customer to take his computer to another Apple location where the repair was expedited and completed immediately. As a former Mac Genius, and current Apple Store customer, I do believe Apple provides the best customer service experience in all of retail today, however sometimes the quality of service may vary based on a few things.
When. The time of day you arrive can greatly affect your service. I found I provided my best service earlier in my shift, either 9am or 1pm if I was closing. Also typically the Genius Bar is less busy when the store first opens (although there may be a flood of broken iPod customers) and less busy on weekdays.
Where. If you happen to live near multiple Apple Store locations, I'd pick the one that is typically less crowded. Not only will you probably receive more time with a Mac Genius, but they should have less repairs in their queue, ensuring you get your repair back faster.
Who. Sometimes is all comes down to the Mac Genius who helps you. The reality is some do a better job than others. Some are more knowledgeable and experienced, and just interact with customers better.
If you do have a bad experience at Apple retail let them know about it.
http://www.apple.com/retail/feedback/ Believe it or not they do listen.
No comments:
Post a Comment