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Wednesday, July 16, 2008

Credit where it's due: Apple does the right thing with MobileMe

If it hasn't popped up in your email yet, Apple has announced a 30-day extension for .mac/MobileMe customers due to issues with the switchover. Details are also in a Knowledge Base Article. Many people voiced frustration with the transition, and on TDL Live Monday, we mentioned the whole switchover felt very "un-Apple" given they knew exactly how many people needed to be switched over.

Having said all that, considering that email, at least though the mail client was available throughout the switchover, it's surprising (and refreshing) that Apple is giving this extension. It's especially surprising considering the far louder (and more heavily covered) outcry over iPhone activation issues. With the iPhone, some people were left without any cell service for hours. You could argue that's a bigger inconvenience than not being able to upload new pictures of Aunt Lucy's birthday party.

Let's see if Apple has anything in mind to compensate for the iPhone launch hiccups.

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